info@circularplace.com | +233 30 255 8377

OPEN FROM 9AM TO 5PM – CLOSED ON WEEKENDS

Informations

Frequently Asked Questions

How can I Purchase an Item on Circular Place?

To purchase an item on Cirularplace.com:

Find an item you want to purchase on circularplace.com.

Choose the options you want for that item, if applicable.

Click Add to cart.

Take any of these optional steps:

Add a note to the seller.

If the item is a gift, check the box next to This order is a gift.

If you have one, apply shop coupon codes. Coupon codes are unique to specific Etsy shops.

Choose your preferred payment method under How you’ll pay.

Click Proceed to checkout.

If you’re signed in to your circular place account, confirm your shipping address and payment details.

If you’re checking out as a guest, click Continue as a guest. Fill in your shipping and payment details. There are benefits to creating a circular place account before buying, but there are some purchases that you can make using guest checkout.

Review your order to check that your information and order are correct.

Click Place your order.

When you buy on Circular Place, you’re purchasing from individual shops. If you have any questions about an item or order, reach out to the seller or email info@circularplace.com.

Congratulations!

Circular Place will send you an email for each shop that you’ve purchased from. If you have any questions about your order, be sure to reach out to your seller directly.

You can view your order information by going to You > Purchases and reviews.

Download a digital item you purchased

If you purchased a digital file that’s available for instant download, you can access the file from your Purchases and reviews page. You’ll also receive a separate email with a download link. 

If you purchased as a guest, you’ll find the link to download your items in the receipt that was emailed to you after purchase. The link will direct you to the order’s Downloads page. Learn more about downloading digital purchases.

I want to recommend a product! How do I do that?

If there’s a product that you’re looking for but can’t find at circularplace..com, we’d love to know! Feel free to let us know via live chat or by emailing us at info@circularplace.com! We appreciate all recommendations and are always on the search for sustainable alternatives for your everyday purchases. If there’s an amazing brand that you’d love to see on Circular Place, you can recommend them .

Are you a vendor looking to join the Circular Place  family? Check out  the link below  ………to get a good idea of what we look for in our brand partners too, and fill out this form and tell us why your products would be a great fit!

How to contact a shop

If you need to get in touch with a vendor about an item on Circular Place  or if you want to discuss your order, you can reach out to the seller directly.

 

Who are the sellers?

Each Vendor on Circular Place is independent. Shop owners (or “vendors”) are independent micro-businesses who create or curate their own inventory and manage their own orders. 

Contacting a seller through Messages is the best way to get information about an item, or after your purchase, resolve any issues you may have had with your order. Each seller on Circular Place  manages their own orders with the support of Circular Place and makes decisions about cancellations, refunds, and returns. Learn more about getting help with your order.

Is everything on Circular Place 100% sustainable?

Brace yourselves–there’s no such thing as “100% sustainable”. We’ve found that “sustainability” means different things to different people, and we’d be hard-pressed to find any product that does it all 100% perfectly (though we try!). We admire eco-warriors of all backgrounds, beliefs, and practices – after all, we’re all on the same path to make the world a better place.

Every product (or as we like to call them, “sustainable solutions!”) requires energy and resources, but we search for brands that are doing their best to take responsibility for these impacts. Whether that means using natural and biodegradable materials, utilizing recycled waste, or working with companies that give back to the planet, we’re confident that any product you buy on Circular Place  has a lower impact than traditional “stuff”. We search for those pioneering the sustainable movement.

Is online shopping with Circular Place sustainable compared to shopping locally?

While it may seem better for the planet to only shop from stores in your town, the truth is, many people don’t have access to truly sustainable products locally–and end up shopping wherever they can–whether it be a local Mall or the corner store. And sadly, most of these stores do not source truly sustainable products from mindful brands. This means your money, gas, and energy might all be spent shopping for options that, by design, are not as sustainable for our planet as they could be.

 

We make online shopping a more sustainable experience by bringing you 100+ mindful brands on one easy-to-order platform, that we pack and ship to you with mostly plastic free packaging, utilize carbon neutral offsets , and achieving a near zero-waste operation. By offering eco-friendly products in one easy online store, we’re able to reach those who might not have access to sustainable goods. Our goal is to make shopping sustainably so easy everyone can do it–and we truly mean everyone.

 

But, we always love supporting ethical local businesses, so if you can find a bulk store or zero waste shop in your hometown, be sure to make them a part of your routine!

How much will it cost to ship my item?

We provide a number of discounted shipping options through partnerships with major carriers. You can see the estimated cost after you input your billing address to estimate how much it should cost.

 

 

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